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Dispute

START A DISPUTE

Do you have a concern about a merchants transaction on your MCB Visa or Mastercard credit card?

Learn more how to fill out a Dispute Form

Dispute FAQ

HOW DO I STOP OR CANCEL A CHARGE?

The fastest way implies you to contact the merchant to resolve your issue first.

CAN I DISPUTE A PENDING CHARGE?

You’ll need to wait for the credit card transaction to post before you can dispute it.

HOW LONG WILL IT TAKE TO RESOLVE A DISPUTE?

The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 90 days for credit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.

HOW LONG DO I HAVE TO DISPUTE A CHARGE?

Submit your dispute within 60 days of the transaction first appearing on your statement.

DO I HAVE TO PAY THE DISPUTED AMOUNT WHILE THE CREDIT CARD DISPUTE IS BEING INVESTIGATED?

You should continue to make at least the minimum payment on your credit card balance until the Dispute has been resolved.

WHAT DO I DO WHEN I SEE AN UNAUTHORIZED CHARGE?

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling (599-9) 466-1111, after business hours you can call (599-9) 466-0800 or 1-800-782-3201in the US toll free.

HOW DO I REMOVE PENDING CHARGES FROM MY ACCOUNT?

Only a merchant can cancel your pending transaction. The average time for a pending transaction to drop is 10 days.

START A DISPUTE