Your Personal Information

It's true that we regularly ask you to check and confirm your details. You only do this in the MyMCB portal, in a secure environment.

This only concerns personal data. We never ask for information like your login details or PIN. Read more about secure banking.

In the MyMCB Portal, you can update the following information at any time:

• Phone number(s)
• Email address
• Local address

When you receive an email from us asking you to review and confirm your personal information, you will have access to update additional details, such as:

• Name
• Date of birth
• International address
• Employment information
• Tax residency and tax details

These extra fields become available only when you have been specifically invited to confirm your information, as certain updates require verification for security and compliance purposes.

Do you want to change your first or last name because of a spelling error, for example? This is only possible when we ask you to confirm your personal details.

You cannot change this yourself when we are not asking to confirm your personal details. Please visit one of our branches. During the branch visit, please bring a supporting document, such as:

• a Royal Decree
• Excerpt from the Civil Registry (Kranshi)
• court ruling
• birth certificate with appendix

Yes, you'll receive an email once we have confirmed your personal details. You also may receive an email from our review team if we need extra information or documentation to support the changes in your personal details.

The law and our regulator govern how we handle your personal data. And we comply with it.

We may only use personal data if there's a valid reason for doing so. For example, opening a bank account or taking out a mortgage. Sometimes we have to share your data with another organization, such as the Tax Office. This is also stipulated by law.

Want to know how we handle personal data? Read our MCB Group Privacy Policy.

If we need more information to complete your profile, we will send you an email with clear instructions. This email will explain what information is required and why we are asking for it.

You can then log in to the MyMCB Portal to securely provide the requested details or documents. Once you submit the information, we will review it and let you know if anything else is needed.

Please contact us or visit one of our branches. We are happy to help.

Your Tax Identification Number (TIN) is typically issued by your local tax authority and can be found on official tax-related documents. You can usually locate your TIN on:

• Your tax returns or tax assessment letters
• Official correspondence from the tax office
• Your payslips or salary statements (in some cases)
• Any tax registration or confirmation documents

If you are unable to find your TIN on these documents, you can contact your local tax authority directly or log in to your online tax portal (if available) to retrieve it.

For Curaçao:

The Tax Identification Number is referred to as the CRIB number. It can be found on official tax-related documents by the Ministry of Finance.

Under international tax regulations known as the Common Reporting Standard (CRS), financial institutions in Curaçao, including MCB Bank, are legally required to collect information about customers’ tax residency and, where applicable, their Tax Identification Number (TIN), also known in Curaçao as the CRIB number.

As part of our services, MCB may ask you to confirm the country where you are considered a tax resident. This is generally the country where you live, work, or are required to pay taxes. While most individuals are tax resident in one country, some customers may have multiple tax residencies.

You may be asked to provide your TIN when you:

• Open a bank account or apply for a financial product;
• Update your personal details, for example during periodic reviews or when your address changes to another country;
• Indicate that you are tax resident in another country.

Your TIN is issued by the tax authority in the country where you are tax resident. If you are unsure of your TIN, please contact the relevant tax authority for assistance.